Planet eX is committed to providing unique, off-the-beaten-path experiences that support local communities and minimize environmental impact. Our tours are carefully curated to offer authentic and sustainable travel options that go beyond typical tourist destinations. All supplied by independently owned small travel businesses. You will not find big tour operators and cookie cut itineraries here! We are not a travel company in the traditionally sense. Rather we are a connection point with a huge range of independently owned and run experiences. As such you will find an incredible diversity in our tours, tour leaders and experiences.

Booking a tour with Planet eX is easy! Simply visit our website, browse our selection of tours, and follow the instructions to book online. If you need assistance or have specific requests, our customer service team is always available to help. 

Absolutely! Many of our tours cater to solo travelers, providing opportunities to meet like-minded individuals and explore new destinations in a group setting. We may in some cases also offer private tour options for those who prefer a more personalized experience. Some tours will help you reduce costs by pairing you up with a room buddy, while others may give you the option for a single supplement.

The safety and well-being of our travelers are our top priorities. We work closely with our partners and adhere to strict safety standards to ensure that our tours are conducted in a safe and responsible manner. Additionally, our experienced tour leaders are trained to handle any emergencies that may arise during the trip. 

Whilst the majority of our trips are group tours we understand that every traveler is unique, which is why we can offer tour options to suit your preferences and interests. Whether you're interested in cultural experiences, outdoor adventures, or culinary delights, we can tailor a tour that meets your specific needs. 

We are committed to supporting local communities in the destinations we visit. You can learn more about the communities we work with through our website, where we highlight the positive impact of our tours on local economies and livelihoods. 

Packing requirements vary depending on the destination and activities included in your tour. We provide detailed packing lists and travel tips for each tour on our website to help you prepare for your adventure.

Our cancellation policy varies depending on the tour and the timing of your cancellation. You can find detailed information about our cancellation policy on our tour pages on the website or by contacting our customer service team. 

We welcome feedback from our travelers and strive to continuously  with our partners on how to improve our tours and services. You can provide feedback through our website, social media channels, or by contacting our customer service team directly. 

The minimum age requirement varies depending on the tour. Please refer to the tour description or contact our customer service team for specific age requirements for your chosen tour. Our Fiesta! tours are exclusively for over 18's (or over 21 for tours within the USA)

Planet X's tour leaders are experienced and knowledgeable individuals who are passionate about travel and dedicated to providing exceptional experiences for our customers. They come from diverse backgrounds and have expertise in various fields, including adventure travel, cultural exploration, wildlife conservation, and more. Our tour leaders work for themselves and we carefully select them based on key criteria  before publishing on our site. Many are skilled in facilitating group dynamics, ensuring safety, and delivering engaging and informative commentary throughout the tour. Whether you're embarking on a trek through the Himalayas or exploring ancient ruins in South America, you can trust that our tour leaders will enhance your journey with their expertise, enthusiasm, and commitment to excellence. If your tour isn't led by a "traditional " tour guide, you may find that at each destination or location you will have a guided experience led by local experts.